Earlier this week I had the pleasure of sitting on a panel at the Next Edge Summit in Boston. The two day event’s theme was “Reimagining the Patient Journey.” Much of that re-imagination came through the lens of technology, and specifically artificial intelligence and its role in creating and delivering personalized health interventions. The focus stems from the expertise of Next IT Healthcare, which presents the summit. Continue reading Next Edge Summit 2016 Recap
I believe in personalization.
Evidence has firmly established that more personalized behavior change programs are more effective. People perceive personalized information as more relevant, are more likely to remember it, and more likely to actually make changes as a result of it. That’s the entire premise that the startup I worked for, HealthMedia, was founded against, and the validity of the approach is why Johnson & Johnson acquired us and made that personalized behavior change capability part of their enterprise offerings. Continue reading Personalization: Good for Health Interventions, Maybe Not for Mattresses
Whether you’re a company or a person, your brand is a powerful tool to let people know who you are at a glance. Well-done branding can communicate key information such as what you offer and what you value. Applying that branding consistently ensures that every time people encounter anything related to you or your company, they instantly make the connection. I was impressed by the excellent job a Boston food truck, the Bacon Truck, did on its branding. Continue reading Total Branding: The Bacon Truck
Did you know that visualizing yourself differently can help you make health changes now? Depending on what you’re trying to change, either imagining a better future you or a worse one could provide the psychological and physiological fuel for transformation. For people looking to lose weight and improve lifestyle behaviors, picturing a worst place scenario future self might help. If you’re struggling instead with chronic pain, your solution may be to envision a better future you. Continue reading Imagining Your Future Self Can Help You Be Healthier Now
If you want to hear about some bad bedside manner, I highly recommend a recent episode (“Goo”) of the podcast Two Dope Queens, starring Jessica Williams and Phoebe Robinson. Williams found a lump in her breast and made an appointment to get an ultrasound to find out what it was. She talks about her experience with the ultrasound and subsequent biopsy, and highlights a couple of unfortunately all-too-common negative patient experiences along the way. I’d chalk these experiences up to at least two dynamics: Lack of empathy, and lack of communication. Continue reading “Narrate This Like This Is a Ken Burns Documentary”: 2 Dope Queens on Patient Care
In the U.S. Presidential Debate last night, when asked if she believes police are implicitly biased against black people, Hillary Clinton responded: “I think implicit bias is a problem for everyone, not just police. I think unfortunately too many of us in our great country jump to conclusions about each other and therefore I think we need all of us to be asked the hard questions ‘why am I feeling this way?” Today’s headlines about the comment are generally negative, with the Washington Times declaring “Hillary Clinton calls the entire nation racist.” But for those of us with backgrounds in social psychology, that’s not what she said at all. Rather, Clinton’s comment reflects a fundamental psychological truth.
Conversational tone can help make a digital experience more user-friendly and fun. A lot of designers and content developers choose to give their programs a personality and use plain everyday language to reinforce a sense of approachability. Sometimes this manifests as comments like “This won’t take too long,” “It’s fun–we promise,” or “Wasn’t that easy?” But if you’re going to adopt that self-congratulatory angle–patting yourself on the back for a simple and fun user experience–you better deliver. Here’s a recent case where Starbucks did not.
After I posted about seemingly obvious information not necessarily being obvious to the people we design for, someone reached out to me on Twitter to challenge my points. We went back and forth for a bit, disagreeing on whether to design for what he called “the lowest common denominator” of user, someone who is not knowledgeable or engaged. His concern (as I interpret it) was that in targeting that type of user, we reduce the utility of anything we build for the people who might be better equipped to use it. And so I found myself wondering, does making it easy mean designing for the lowest common denominator? Continue reading Does Making It Easy Mean Designing for the Lowest Common Denominator?
It’s easy to assume that some facts are self-evident when we create a product or experience. Even if logically we accept that nothing is obvious, it’s so easy to fall back on believing that some things are. Every now and then I encounter an example that shows me again how wrong that assumption can be. This time, it happened at brunch. Continue reading Case Study: Nothing Is Obvious
In general, I try not to share my political opinions on social media or anywhere else where it might disrupt from the type of interaction I’m trying to have. It’s been difficult during election season, with what I perceive as a particularly shall we say passionate presidential race, and finally I have something I must say. I didn’t expect that the thing that would push me over the edge would be the Green Party candidate, Dr. Jill Stein. But then she went and started pandering to the anti-science crowd. In the words of Hall and Oates, I can’t go for that. Continue reading What’s So Scary About GMOs? Science Says: Nothing.