Category Archives: Innovation

Next Edge Summit 2016 Recap

recapEarlier this week I had the pleasure of sitting on a panel at the Next Edge Summit in Boston. The two day event’s theme was “Reimagining the Patient Journey.” Much of that re-imagination came through the lens of technology, and specifically artificial intelligence and its role in creating and delivering personalized health interventions. The focus stems from the expertise of Next IT Healthcare, which presents the summit. Continue reading Next Edge Summit 2016 Recap

Behind the Screens: Aligning Operations And Digital Tools

Behind the ScreensIn The Wizard of Oz, the Great and Powerful Oz ended up being an illusion controlled by Professor Marvel, a skilled performer hidden behind a curtain. Similarly, many exceptional digital experiences come from the expertise and coordination of offline functions. This is especially true any time digital experiences provide an entryway to something non-digital, whether it’s retail (all things shopping), health care delivery (online pharmacies, remote medical consultation, and the like), or real-world magic (the Disney park experience). What does it take behind the curtain to make a great digital experience happen? Continue reading Behind the Screens: Aligning Operations And Digital Tools

Radical Innovation in the Bathroom

Radical Innovation in the BathroomIncremental innovation improves on existing technology or systems. Historically, the most famous and impactful inventions tend to fall under the category of radical innovation. Not to say incremental innovation is bad–it’s important–but it doesn’t usually change the game. The game changers are the ones that break out of existing paradigms and don’t accept the usual parameters as a given. It’s radical innovation we need when looking at critical issues such as how to hang toilet paper on the roll. Continue reading Radical Innovation in the Bathroom

HxRefactored: Day 2 Dispatches

HxRefactoredBetter late than never, I hope! Between travel and the onset of a nasty cold, I didn’t get to this post as quickly after the end of HxRefactored as I’d planned. Day 2 of HxR flew by even more quickly than Day 1 despite being, technically speaking, longer. The day was bookended by keynotes with topic-specific panels in between. Shockingly, I spent my day hunkered down at the Behavior Change panels hearing about the latest and greatest in the area. Continue reading HxRefactored: Day 2 Dispatches

Dispatches from Day 1: HxRefactored

Dispatches from Day 1- HxRefactoredYesterday was the first day of HxRefactored, which is permanently in contention for my favorite conference ever. As usual, the programming was superb, thought-provoking, and engaging. I tweeted my face off (check out my feed to the right of this post or at Twitter directly). The following were, at least on first reflection, my major takeaways: Continue reading Dispatches from Day 1: HxRefactored

When I Don’t Know that You Don’t Know What I Know: Hidden Profiles and Expert Information

When I Don't Know that You Don't Know What I KnowI’ve been reading Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days. One of the key Monday activities is gathering information from expert stakeholders whose perspective may influence the solution. The authors suggest encouraging these experts to provide a complete overview of their take on the problem to be solved, even urging them to “remind us about” to make sure they are comfortable covering familiar ground. The process reminded me of a line of psychological research about the “hidden profile” and how it influences group decision-making. Continue reading When I Don’t Know that You Don’t Know What I Know: Hidden Profiles and Expert Information

Making User Testing Comfortable: Changing Cultural and Personal Attitudes

Making User Testing Comfortable- Changing Cultural and Personal AttitudesFor those of us working in digital, testing our work during the development cycle and measuring its impact once launched can be complicated. We know we should, but it takes so much time, and besides, what are we going to do if we uncover problems through testing? Do we have budget and time to even fix anything? Plus there’s the pain of learning your work didn’t meet the mark, and the dilemma of admitting by doing testing that you weren’t totally sure about what you built anyway. Continue reading Making User Testing Comfortable: Changing Cultural and Personal Attitudes

How Polly Combats Low Health Literacy With Humor and Technology

HowA challenge for public health educators and behavior change experts is helping people who have low levels of health literacy. These people may have difficulty with written communication, understanding medication instructions, or how to care for a chronic condition. Low health literacy is incredibly common, with some groups estimating that as many as 88% of American adults struggle with some aspect of health literacy. Continue reading How Polly Combats Low Health Literacy With Humor and Technology

How UX and Design Can Improve Flying

How UX and DesignCan ImproveI have chalked up a lot of travel miles in my time, and consider myself an expert at navigating an airport. Experience has taught me how to decipher almost any boarding pass, no matter how opaquely designed. That said, I still sometimes struggle with figuring out exactly where to go for a flight, and I know less experienced travelers do. I can’t say how many times have I seen people (usually very elderly or clearly foreign travelers) try to get through security with an itinerary instead of a boarding pass. On the plane, people struggle to accurately identify which seat is theirs (this has even happened to me, recently, to my great shame). Continue reading How UX and Design Can Improve Flying

An Idea is Born: Writing and the Creative Process

An Idea is Born (2)Last week I attended a really cool event: I saw Stephen King interview Lee Child, author of the Jack Reacher novels, at Sanders Theater at Harvard University. It was easily the best class I’ve ever attended in that lecture hall, with apologies to my Confucian Humanism professor. The conversation between King and Child was intended to promote the newest Reacher book, Make Me, but ended up covering topics from casting movies based on novels, to understanding cultures where novels are set, to the creative process. Continue reading An Idea is Born: Writing and the Creative Process