Designing effective forms is a tough but critical UX challenge. You’ve got to collect all the necessary information in a way that’s intuitive to the user and works on a variety of form factors. There’s a lot of work that’s been done on how to get form design right (I linked to a few comprehensive recent overviews at the bottom of the post), but one tactic that always catches my eye is injecting humor or interested into the experience. Continue reading A Little Personality Can Improve the UX of Forms
Digital badges to encourage behavior are a fine idea in concept but riddled with issues in practice. I talked about badges at UXPA International last week (slides here), including a whole host of reasons why they go awry. One of the biggest ones, in my opinion, is that designers may choose to award digital badges for behaviors that aren’t really critical ones for obtaining meaningful outcomes. Instead, they reward behaviors that are easy to measure (like clicks or check-ins). The result is a reward system that doesn’t actually lead to results. Continue reading Awarding the Right Behaviors in Digital Design
I got interested in genetic testing for fitness a while back, but haven’t pulled the trigger on anything yet (besides 23 and Me, a few years ago before they got their hands slapped by the FDA). There’s a part of me that imagines a dream future where a simple genetic test can unlock my ideal diet and exercise regimens and then I follow them and become a fitness model. Yeah, I know that’s not going to happen. In the meantime, I’ve explored a couple of free or low-cost options to see how close reality might be to the dream. Continue reading How Is a Good Insight Like a Patent?
Earlier this week I had the pleasure of sitting on a panel at the Next Edge Summit in Boston. The two day event’s theme was “Reimagining the Patient Journey.” Much of that re-imagination came through the lens of technology, and specifically artificial intelligence and its role in creating and delivering personalized health interventions. The focus stems from the expertise of Next IT Healthcare, which presents the summit. Continue reading Next Edge Summit 2016 Recap
In The Wizard of Oz, the Great and Powerful Oz ended up being an illusion controlled by Professor Marvel, a skilled performer hidden behind a curtain. Similarly, many exceptional digital experiences come from the expertise and coordination of offline functions. This is especially true any time digital experiences provide an entryway to something non-digital, whether it’s retail (all things shopping), health care delivery (online pharmacies, remote medical consultation, and the like), or real-world magic (the Disney park experience). What does it take behind the curtain to make a great digital experience happen? Continue reading Behind the Screens: Aligning Operations And Digital Tools
Not every product is right for every person. Or, sometimes, a product is right for someone but it isn’t the right time. In those cases, good design helps keep the door open for people to rediscover the product when the timing improves. That usually means making any goodbyes as painless as possible. Recently I got a vacation rental email from HomeAway (for reasons unknown, as I don’t believe I’ve ever rented through them). In general I try not to subscribe to many marketing lists unless it’s a product I buy very frequently, so I clicked to take my name off this one. I was brought to the screen below: Continue reading Avoid Confusing UX: Today’s Unsubscriber, Tomorrow’s Buyer
I was never a big gamer, but I did become obsessed with the original NES The Legend of Zelda as a kid. On top of the hours I spent playing, I also avidly consumed any article in my brother’s Nintendo Power magazine related to the game. I remember talking with people about rumors about hidden levels in the game (true), and how to find the Blue Ring. The Internet wasn’t a thing yet or I’m sure I would have been on Zelda message boards. Zelda was the first game I remember that really created an imaginary universe with engrossing challenges and a sense of infinite possibility. As an adult, I look back on the game as an artistic masterpiece (albeit in 8 bits) and an accomplishment in design psychology. Continue reading It’s Dangerous To Go Alone! The Legend of Zelda and Fundamental Needs
Engagement is a huge concern for anyone who creates a web product, whether it’s a content-based site like this one or a more interactive experience like the online health coaching I used to work on. It’s analogous to what former Surgeon General C. Everett Koop said about medication adherence: “Drugs don’t work in patients who don’t take them.” Websites don’t work if nobody uses them. So designers implement elements of behavior change science to make their products sticky, bring users back, and prompt desired behaviors. At least one author thinks they’ve gone too far and created an addicting experience that might benefit from regulation. Continue reading Addicted to . . . Web?
This summer, my company sponsored an online fitness challenge for employees and contractors through our not-to-be-named wellness vendor. The goal of the challenge was to see who could get the most minutes of movement over the 35-day challenge period. Any sort of movement counted; you just either had to connect a fitness tracker for an automatic data dump, or manually enter your activities. Continue reading Case Study: Bad Data and the Group Fitness Challenge
If you are interested in a comprehensive overview of the current state of computer and internet technology in healthcare, I highly recommend The Digital Doctor: Hope, Hype, and Harm at the Dawn of Medicine’s Computer Age by Robert Wachter. Wachter, a physician himself, not only inventories the current state of health informatics, but also reflects on how the practice of medicine has changed as result of technology. Continue reading Why the Human Doctor Will Never Be Obsolete