In The Wizard of Oz, the Great and Powerful Oz ended up being an illusion controlled by Professor Marvel, a skilled performer hidden behind a […]
Radical Innovation in the Bathroom
Incremental innovation improves on existing technology or systems. Historically, the most famous and impactful inventions tend to fall under the category of radical innovation. Not […]
Making User Testing Comfortable: Changing Cultural and Personal Attitudes
For those of us working in digital, testing our work during the development cycle and measuring its impact once launched can be complicated. We know […]
How UX and Design Can Improve Flying
I have chalked up a lot of travel miles in my time, and consider myself an expert at navigating an airport. Experience has taught me […]
The Best Coaching is Personal
First, a confession: This series of concurrent research findings was surfaced in the most recent issue of the Klick Wire, a weekly mHealth newsletter. That […]
Creating a Relationship with Customers: A Long Term, Personal View
The further I get in my career, the more I think about the cliched advice “Don’t burn your bridges.” It’s amazed me how often I […]
Case Study: Making Social Change Fun
While I was on vacation recently, I set a post to publish about infusing fun into social good to make people more likely to participate. […]
An Idea is Born: Writing and the Creative Process
Last week I attended a really cool event: I saw Stephen King interview Lee Child, author of the Jack Reacher novels, at Sanders Theater at […]
When User Research Is Wrong, Is It Fair to Say Someone Lied?
I don’t really eat much fast food, but even I’ve noticed that most of the major fast food chains are introducing new menu items that […]
The Law of Unintended Consequences
Unintended consequences are sometimes happy surprises, sometimes sad disappointments, and sometimes just totally weird. I’m interested in unintended consequences in terms of thinking of organizational […]