So much of what sells a consumer product is intangible. Quality matters: does the product do what it’s supposed to do? But so do things […]
When Health Care Is a Foreign Language: Improving How Patients Navigate the System
It shouldn’t shock you to hear that health literacy is a problem. According to Pfizer, around 90 million Americans struggle with health literacy, which is […]
Building Competence in the Bathroom
Without getting into the gory details, let it be understood that bathrooms used by men may at times be less than sanitary. A well-known intervention […]
Big Brother’s in Your Pocket!
OK, I chose the post title just to be alarmist. I don’t really think that wearable and integrated trackers (for example, to count your daily […]
Innovation by Argumentation
I’m hard-pressed to think of any professional work where innovation doesn’t matter. If you develop products, offer services, or any combination thereof, it’s important to […]