A common thing in my world of behavior change and design is a focus on building empathy by talking to people, sharing their perspectives, and […]
Plane Water and the Honesty Box: An Unexpected Airport Kindness
In my years of frequent travel, I’ve learned that nothing comes cheap in an airport. A bottle of water that normally costs $1 in a […]
Retail Reframing: Adjusting Future Timeframes to Boost Sales
I visited Ireland for the first time a few weeks ago and was utterly charmed by it. Not only is the country geographically lovely and […]
How UX and Design Can Improve Flying
I have chalked up a lot of travel miles in my time, and consider myself an expert at navigating an airport. Experience has taught me […]
Politeness Without a Please: Denmark’s Missing Word
When I travel to a new place, I usually try to equip myself with a few basic vocabulary words: Hello, goodbye, please, thank you, English. […]
Case Study: Making Social Change Fun
While I was on vacation recently, I set a post to publish about infusing fun into social good to make people more likely to participate. […]
Blizzards and Happiness: Hedonic Adaptation
Last week I was in Portland, Oregon for work. The weather was about 45 degrees–a temperature that usually signals the onset of winter for me. […]